To the CEO,
Myself and my husband just wanted to say a heartfelt thank you to you and all the team at Serenity for the kindness, care and protection you have given our son in this last year. I would not wish this journey on any family, but it has at least been made easier by knowing that every single member of your team was focussed on protecting our son. I know that he has felt safe, cared for and ‘held’ by your team. Every single person from your team has gone beyond the call of duty. Our son has a strong relationship with you which I know he cherishes. Your leadership is clear and has helped us all through a very tough year. Your team has ensured that we also had happy, special moments (at Christmas, family birthdays, fishing etc). We are sad to see you go. Serenity has left good memories that will never leave us.

From parents / crisis intervention service


Placing Local Authority Crisis Intervention Support Service

Our young person has come on in leaps and bounds with Serenity Welfare . Please sincerely thank all of the staff and office support for all the dedication, resolve and professionalism that they have demonstrated on my behalf and the local authority .

The improvement that the YP and the Serenity Welfare crew have achieved in such a short space of time is testament to the great work that Serenity Welfare do and of course the YP efforts as well.

– What a triumph!

Dear Serenity,
I am writing to thank you for the outstanding support you have offered to a young person and myself in numerous challenging situations. Over the last few weeks, your support has been invaluable. It is clear that you have worked tirelessly to provide us with as much support as you possibly can, as quickly and efficiently as possible. Without your support, what we have achieved in keeping the young person safe would not have been possible; myself and my organisation are incredibly grateful.

These guys helped to support the young person in highly stressful situations, in ways that I would not have been able to do alone. Their approach was highly child-focussed and holistic, whilst prioritising safeguarding the young person. They also offered myself outstanding support when needed and assisted me in achieving safeguarding aims. They worked late, contacted numerous organisations and, in essence, helped hugely with problem solving and conflict management, which was hugely appreciated.
It is clear that you all really care for the people you work with, including professionals.

I have sung your praises to my colleagues, including senior management. I am sure our organisation will continue to have a working relationship with you all and appreciate all of the excellent support you offer.

Secure transportation / Social Worker from a Local Authority


Serenity welfare are very caring, I feel they have my best interest at heart. They have helped me immensely with my confidence, and feel I have more self respect. I have over come my family issues whilst being in their care. They have encouraged me to do physical sports activities which I enjoy, these include swimming, badminton, daily walks, plus they help me learn to cook, and support me in my everyday living. I have a great bond with all staff who I feel are like my own family.

I would recommend serenity welfare to all children, as I feel they would also be happy. I feel I get the full support that I need and they encourage me to grab my dreams, and see out to a bright future.



I just wanted to say thank you for all of your help over the last 24 hours and let you know how impressed we all were with the service that you offered.

The team that transported the YP were very professional and organised and did a really good job with her and I know that the social worker and YP were really impressed with them. Also they were all really lovely which makes a lot of difference when dealing with potentially stressful situations!

I have spoken with my manager who has agreed that we will be in contact with you again in the future if we have any similar situations.



Thank you very much for the transport  service Serenity provided us yesterday. I will like to also say that your staff demonstrated excellent professional skills and empathetic towards our young person. They handed her emotional presentation very well. Please pass on my regards to them. I am a very satisfied customer.



You offer an amazing service; your staff were so warm and friendly, the transport was clean and luxurious  and the ‘goody’ bag a really nice touch.  The young lady we were transporting was quite upset as you can imagine, but by allowing me to come along for the journey and for their kind, humorous company, the trauma of the experience was greatly minimised.When we got to the home, the officers kindly allowed me to get her settled in and gave me the time I needed to settle her in and speak to the staff until I felt happy about leaving her – all exactly what was needed in a difficult situation. The fact that she came out to say goodbye to them both speaks volumes. 

I can only hope that as many of these children as possible are lucky enough to have these two support their moves, I cannot express enough how impressed I was by their genuine, empathetic personalities. I have asked that should our young person require transporting in the future that we are able to secure Serenity Welfare again. Sincere thanks to you and especially the staff, a really top service



The staff who  arrived were extremely professional and helpful in defusing the situation as the young person had become very agitated and upset when realising what was about to happen and actually smashed a window in an attempt to jump out of the bedroom .  The Social Worker reports that the young person had to be restrained and it was explained to him what was happening and why, but she was very impressed by the staff and the way that they were able to manage the young person and in fact the restraint ended into a hug, with Serenity staff providing assurances to  the young person who in fact got into the vehicle himself.

The residential provision that he was leaving also commented on Serenity staff's professionalism and the ability to talk to the young person putting him at ease and keeping him informed.

I am sure that the manner in which your staff dealt with the matter ensured that the move was far less traumatic for the young person than otherwise would have been.



Jahmal Germain of Serenity Welfare visited Woodside High School to show some inspiration to our Year 11 students.

His confident and direct approach worked really well to communicate with the students. His inspirational life story about the challenges he had to go through really gave them hope and belief they could work towards achieving their dreams. His idea of creating a vision board really impressed the students and got them thinking about who their role models and inspirations are, this really helped our students think positively about the GCSE year to come and where they want to be in the future. Jahmal really knows how to capture the students attention and is truly an inspiration to all young adults.
Some of the students comments:
“His a great guy!”
“His a honest man that helped me figure out what i want to do with my life.”
“I’ve got a lot of respect for him and i hope he comes back.”

– Woodside High School, London N22 (MENTORING)


serenity welfare are the most fantastic and supportive organisation they go out of there way to support children and families, I personally recommend Emily and her team them when seeking support in managing children at risk of anti social behaviour or exclusion.

Listening to their talks on teenage gangs and county lines totally blow me away ,such courage to use their negative experience to help others. the team at serenity are amazing and relate to children so well, thank you for your support

– Ureyluisa


Having worked in the health & social care sector, I cannot recommend Serenity Welfare enough. Their humanistic, caring approach for the most high risk and challenging children and young people is excellent and second to none.”

– local authority


Highly recommended Highly supportive
Really accommodating, very informative
It was an insight for myself as a parent My son knew most of it but still go to revisit the structure again The gentlemen that visited were really lovely easy to get on with as one lad was able to talk about his experience a few years ago which was really helpful My son also agreed saying he was a really person Definitely for parents with children that are in trouble.

– KarenC-655


Serenity Welfare is an amazing service they supported my family to understand the dangers of gang crime and social media influences. The support workers were so inspirational and inspiring i was blown away how they give their time to help our teens. Thanks so much”

– luisa Urey


I want to take this opportunity to THANK YOU SO MUCH for all your hard work, commitment and dedication to YP. You did an incredible job, taking him from a young man who could only communicate through violence and abuse, to him being able to engage with you to express his thoughts and feelings, share activities, engage in his education and for him to enjoy quality contact with his family.

I have been very privileged and proud to work alongside you and again a BIG THANK YOU.

My Best Wishes to you all.

– Social Worker,local authority


Dear all,
I am happy to report that a different YP turned up to our second attempt at a re-admittance today and the meeting went very well. YP was polite, eloquent, humble and grateful, everything we expected yesterday.

Thank you Selin for your input today and everyone for your continued support.



Yel, I’m -’ mum. It didn’t go as planned this evening, to say the least, but I did want to commend your amazing staff who couldn’t have been more supportive and understanding. If our young person  had come out of the house I knew he would be in fantastic hands.

S x

– Secure transport reply from a parent