Secure Transportation Services
ABOUT THE SERVICE
Serenity Welfare was established to drive change and lead essential improvements of children's and young people within the UK's care sector. Our fleet features high-specification vehicles designed to foster a sense of self-worth and pride in the children and young people we support to create and pioneer much-needed improvements in they are transported.
To book our secure transportation services, click here to book online, alternatively contact us.
Representation and Values
Equality and inclusion are at the hearts of our values. Our staff have vast wealth of expertise from diverse backgrounds enabling us to provide tailored support that meets each young person's unique needs. By maintaining a compassionate 3 to 1 staffing ratio, we create therapeutic, stress free journeys that leave a positive and lasting impact.
Our approach is consistently validated through feedback from young people, as well as from social workers, support workers, case workers, foster carers, and parents. Our understanding of compassionate transportation creates a profound impact on fostering positive behavioral outcomes, contributing to our 99% success rate in delivering supportive services. This success has made Serenity Welfare one of the most sought-after companies for secure transportation of children and young people with highly complex needs.
To view our testimonials, click here.
Our Fleet
- No Vans
- We firmly oppose the use of vans for secure transportation,
- High-End Vehicles
- Our fleet includes various prestigious vehicles such as Range Rovers, BMWs, Mercedes, and Jaguars.
- Courtesy and Recognition
- We prioritise creating an environment where young people feel respected and valued, ensuring stress-free journeys.
To book our secure transportation services, click here to book online, alternatively contact us.
Our Team
- Thoroughly Vetted
- Our transportation team members are selected through a rigorous process, including a three-stage interview.
- Extensively Trained
- Every team member undergoes comprehensive training in safeguarding, First Aid, and Health and Safety.
- Highly Informed
- Our staff are well-versed in the challenges young people face today, including risks such as CSE and County Lines.
To book our secure transportation services, click here to book online, alternatively contact us.
Restraint-Free Approach
- No handcuffs
- We vehemently oppose the use of handcuffs.
- MAYBO Training
- Our highly skilled staff members are trained in MAYBO, an accredited, pain free method of restraint that prioritises non aggressive (de-escalation) techniques.
- Physical restraint is our last resort.
- Our approach emphasises patience, avoiding time pressure, and maintaining calm, respectful communication.
Hope Instead of Handcuffs
Our values and methodologies ensure that "Hope Instead of Handcuffs" is more than just a slogan - its a reality for countless children and young people. By adhering to these principles, Serenity Welfare consistently avoids the need for restraint until last resort, creating meaningful, positive change in the lives we touch.
To view more on our campaign, click here.
Our excellent service at competitive rates in providing nurturing and humanistic approach is becoming the leading transport provision for local authorities.
Contact Details
Tel: 0203 903 2060
Email:hello@serenitywelfare.org
Email: (Out of hours): edt@serenitywelfare.org
Peter Wilson, Head of Secure Transportation
Tel: 0203 903 2060
Email: peter@serenitywelfare.org
To book our secure transportation services now contact us, alternatively click here to book online.
Transportation Services
• We treat children & young people with dignity & respect
• Our transport mentors are highly skilled in working with serious youth violence
• We NEVER use handcuffs or cages to restrain young people
• Our comfortable transportation is of the ‘highest grade’ specification
• Our wellbeing and coaching programme starts at the initial point of transportation to eliminate and reduce any potential conflict
• We provide a travelling pack that includes nourishment & ‘stress balls’ to promote a soothing and comfortable journey
• We have the highest success rate in safe, humanistic and compassionate transportations
We never restrain - this is a last resort
RESTRAIN: to control the actions or behaviour of someone by force, especially in order to stop them from doing something, or to limit the growth or force of something:’
Unless threat of harm to self or others but we do not ever use ‘caged vehicles or handcuffs’
We offer transport from:
- Care homes
- Police stations
- Residential homes
- Courts
- Hospitals/Health
- Appointments
- Schools
- Contact centres
- Foster homes
- Meeting points
All our operational transport and crisis support
team members are trained in:
• Safeguarding
• Child Protection
• Maybo restraining practices & de-escalation techniques
• Health & Safety
• First Aid
• Specialised in learning disabilities and special needs
Our welfare Serenity operational team are fully trained in working with:
• Serious youth violence
• Child criminal exploitation (County lines, knife crime and gangs)
• Child sexual exploitation
Before I go on leave for a few weeks, I wanted to extend my thanks and appreciation of how professional your service was.
Secure transport is obviously only used as a very last resort, as a safe means of transporting a very distressed and traumatised child. Despite knowing that the children’s safety requires this level of supervision, it is still an incredibly restrictive and potential traumatising action.
We had been trying, unsuccessfully to enable a young person to travel to her new placement. Everyone hopes this can be transformative for her, however, our young person was fearful, anxious and resistant to any change.
After two failed attempts by woefully inadequate secure transport companies that we refused to transport her in, we finally got her there with your teams help and skills. The way in which they engaged her allowed her to enter the car calmly, with some more gentle encouragement she was laughing and playing games. To see a child who has struggled for so long move calmly and then happily was a joy and a testament to every single person that has supported her in the last week, including your team. We could not have secured that placement for her if we hadn’t had such dedicated professional staff from Serenity, the impact of your support meant that we did not add to her trauma and she could see what it’s really like to be cared for… moreover she allowed herself to be cared for which is not something that comes easy to her.
No doubt there will be trials ahead for her but this is the start of building blocks for her to see she can overcome adversity.
Please pass on my thanks to all the team, thanks again from my team and I
- Head of Service Family Support and Safeguarding Teams
I would like to echo that the Manager said the staff were Phenomenal!
– Social Worker
Just a quick email following yesterday move for my child LD.
I just wanted to email you and say that Paris, Keith and Emanuel were amazing yesterday. Want to thank them for their professionalism, their ability and skills to build rapport with the young person and support us in a extremely difficult and emotionally charged situation, taking into consideration the young person’s wishes and feeling.
I just want to say big thank you to all.
The service you provide is excellent and would definitely recommend you to all my colleagues as a great company providing exceptional service.
Many Thanks
“Thank You” on behalf of our borough for continuing to provide a valuable and excellent service to our children during this period of their accommodation in Local Authority Care.”
(Cynthia – Local borough)
“Very impressed with the Serenity staff, in fact the near restraint ended in a hug.”
(Karen – Local borough)
"I just wanted to say thank you for all of your help over the last 24 hours and let you know how impressed we all were with the service that you offered. The team that transported the young person were very professional and organised and did a really good job with her and I know that the social worker and young person were really impressed with them. Also they were all really lovely which makes a lot of difference when dealing with potentially stressful situations! I have spoken with my manager who has agreed that we will be in contact with you again in the future if we have any similar situations."
(Adam – Local borough)
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