We're Hiring -
Crisis Support Officers
More Than a Job. A Chance to Change Lives.
"I joined Serenity because I wanted a role where I could genuinely make a difference. Every shift gives me the opportunity to build trust with young people who need stability and support. Seeing someone grow in confidence because of the relationships you've built is the best part of the job." - Crisis Support Officer
Purpose of the role:
As a Crisis Support Officer at Serenity Welfare you will need a passion for nurturing Children and young people with the emphasis being on promoting their physical, emotional, and intellectual wellbeing, in addition to helping them with their social development.
Duties and Responsibilities
- Build relationships with Children/young people to support them to build self-esteem and assist in the development of new techniques to improve their behaviour.
- Coach, mentor and support the Child/Young Person to encourage greater social inclusion.
- Promote, safeguard and protect the welfare of each Child/Young Person.
- Asses the needs of the Child/Young Person, in consultation with staff at Serenity Welfare and deliver programmes related to areas such as health, fitness, smoking, drugs, gangs, violence, relationships and bullying.
- Implement strategies such as planned daily activities, coordinated treatment interventions, organised recreational and social activities.
- Promote the development of a healthy lifestyle for the Child/Young Person.
- Assist in the provision/preparation of meals in the home.
- Attend regular training and development opportunities to maintain up to date knowledge and safeguarding, health and safety and local policy developments.
- Undertake administrative tasks, maintain effective recording systems.
- Adhere to appropriate guidelines and procedures.
- Complete any reasonable and lawful instruction related to work and given by an authorized person.
Person Specification
Education
- GCSE or equivalent
- NVQ Level 3 in Health and Social Care, children & young peoples workforce or a willingness to work towards this qualification – Preferrable.
Requirements:
- Experience in working with Young People is desirable but not essential.
- Experience within another healthcare or social care setting is desirable but not essential.
- Full UK Driving License as you will be required to transport Young People from time to time (DVLA checks are done as part of the recruitment process).
- You must be over the age of 25.
- An Enhanced DBS - Done through the company
- You must be able to commute/travel to the head office in Broxbourne, Hertfordshire when required.
- You will be expected to travel/drive nationally.
Experience and Skills
- Excellent listening and communication skills – reading and writing.
- Relevant English language skills – be able to communicate effectively with the Young Person, your peers and management.
- Experience in writing incidents reports.
Desired Attributes
- Natural ability for helping other people.
- A passion for working with Children/Young People
- Friendliness and a kind and caring nature.
- Compassion and understanding.
- Being patient.
- An ability to build trust and relationships with others.
- Proven team player and also able to work independently.
- Organisational skills, including time management.
- Punctuality as this will involve shift work.
Employment details
- Contract Type: Self employed.
- Hours: Monday to Sunday, 24 hour paid shifts, flexible rota/shifts.
- Salary: from £12 per hour increasing to £15 after a successful 3 months.
- Pay progression after 3 to 5 years in the company.
Job Type: Full-time
Benefits:
- Casual dress
- Company events
- Company pension
- Health & wellbeing programme
- On-site parking
- Referral programme
Shift:
- Day shift
- Night shift
Application question(s):
- Shifts can be up to 48 / 72 hours, can you commit to this?
Licence/Certification:
- Driving Licence (required)
Work Location:
- In person
Pay:
- From £12.00 per hour
Residential Support Officers
More Than a Job. A Chance to Change Lives.
About the role
We are looking for exceptional Residential Support Workers for our new children’s home in North London & Hertfordshire. We provide a bespoke service based on a Therapeutic and Care Approach, for each child or young person aged 8-17yrs old on admission.
As a Residential Support worker, you will need a passion for nurturing children and young people with the emphasis being on promoting their physical, emotional, and intellectual wellbeing, in addition to helping them with their social development. You will also be required to provide advice and advocate for our children and young people. We as an organisation are child focused and friendly in all aspects of service delivery, keeping the children at the heart of all our decision making.
About our homes
Our homes are specialist small children’s homes, providing niche services to children between the ages of 8-17 years who have E.B.D- Emotional and Behavioural Difficulties, where we will meet the needs of Looked After Children aged 8+ who have experienced trauma and display varying levels of emotional dysregulation and/or self-harming behaviour.
From there in line with our comprehensive work and support, they will either return home or move to foster care or independence. We work closely with universal and our in-house specialist services for children and young people with emotional or mental health needs. We have a great team and are looking for someone who will share the same passion for children and young people as we do.
Duties and Responsibilities
- To care, nurture and establish positive relationships with the children/young people, assessing needs and working collaboration in producing, implementing, delivering, and revising individual care plans.
- To organise participate in activities for children and young people
- To maintain a high quality of care and support which meets the physical, emotional, intellectual, social, and cultural needs of children and young people within the care of aspirations. Working within the Children’s Act 1989, Every child Matters and all other relevant legislation.
- Provide advice, assistance, and support on a 1:1 basis to enable the child to address past and present difficulties
- To support with Domestic chores such as cooking, cleaning, general maintenance and promoting good hygiene within the home
- Providing emotional support at the time of difficulty or stress
- Attending young people’s meetings and contributing to them
- Responsibility for the accurate of maintenance of financial records
- Be a key worker to a young person
- Empower young people and facilitating their active involvement in decision making about their lives and future
- Support young people to achieve their goals and optimise their potential
- Provide support to young people with homework and extracurricular activities
- Keep accurate records and providing written reports on young people for planning reviews meetings, meetings any other meetings as directed by the line manager
- Support young person to keep good hygiene and involve in day-to-day routine of the home
- Support young to all health appointments and complete the relevant documents as needed
- Complete any reasonable and lawful instruction related to work and given by an authorized person
Person Specification
Education
- Minimum 3 years’ experience working with children and young people, preferably in a children’s residential home, or equivalent setting – Desirable
- NVQ Level 3 in Residential childcare or equivalent – Desirable
Requirements
- Full UK driving licence (held for over 1 year) – Desirable
- An enhanced DBS check – Essential
- Must be aged 25 years old or over in order to drive company vehicles.
Experience and Skills
- Good communication skills
- Compassion and understanding
Desired Attributes
- A passion for working with children
- Friendliness and a kind and caring nature
- Compassion and understanding
- Going the extra mile
- Resilience and Patience
- An ability to build trust and relationships with others
- Proven team player and also able to work independently
- Organisational skills, including time management
Employment details
- Contract Type: Full Time, Permanent, Part Time
- Salary: £14.80 per hour. (Work undertaken on Bank Holidays, including Christmas Day, Boxing Day, New Year's Day, Good
- Friday, and Easter Sunday, will be paid at an enhanced rate of £18.00 per hour.)
- Schedule: shifts are 12 hours; day shifts (08:00 – 20:00) and night shifts (20:00 – 08:00) based on the needs of the home. Applicants will need to be flexible as per the need of the home.
Safer Recruitment
A DBS check will be required. The role involves contact with children, you will be required to undergo the relevant vetting checks. This will include checking for criminal convictions and checking that you are not barred from working with children. All information you provide will be treated as confidential and managed in accordance with relevant data protection legislation and guidance. You have a legal right to access any information held about you. You will also be subject to an in-house driving assessment, and drug and alcohol testing to determine the use of illegal drugs.
Values
Demonstrates and embraces Serenity Welfare’s ethos of: Treat people how you would like to be treated.
If you're interested in working for us, please drop us a line at hello@serenitywelfare.org,
we'd love to hear from you